Town of Clayton Honors its Customer Service Champions

Town of Clayton Honors its Customer Service Champions

CLAYTON, NC – In celebration of Customer Service Day on Friday, January 17, the Town of Clayton is acknowledging its exceptional Customer Service Team for their continued hard work and dedication. From assisting with billing concerns to helping visitors navigate town services, the team consistently provides valuable support, facilitating smooth and welcoming experiences for all those who interact with Town Hall. 

Sharon Lockamy is a member of the Customer Service Team, known for her friendly and welcoming presence. As the first person to greet visitors when they walk through the door and the first voice they hear on the phone, Lockamy has been with the Town for over a decade. 

After retiring from her position at Time Warner, she began volunteering with the Town, and her role quickly evolved into a paid position. It was during this time that Lockamy discovered her passion for helping others. Her dedication to providing a warm, inviting atmosphere for everyone who interacts with Town Hall has made her a standout member of the team. 

“When people come in, I want them to feel like they’re walking into their office or home,” said Lockamy. “It’s important to greet them and make them feel like they belong here.”  

Her positive attitude and consistent hospitality have earned her the title of “the face of Clayton” from many who connect with her, a sentiment she embraces with humility. “It makes me happy to have that acknowledgment, but I’m just being me,” she replied. 

Empathy is evident in her work where she often handles situations requiring compassion and patience. “Customer service is about more than just answering questions,” Lockamy explained. “We deal with billing, money, and different personalities, and it’s important to show kindness and understanding. People are often going through difficult times, and it’s important not to add stress to that.” 

Lockamy and her colleagues embody the values of the Customer Service Department through their dedication to professionalism and their commitment to ensuring every visit to Town Hall is met with care and attention. 

Customer Service Day 2025 Nina Brown-Lane and Sharon Lockamy

Photo: (left to right) Customer Service Specialists Nina Brown-Lane and Sharon Lockamy

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