New Online Permitting Tool Marks National Community Planning Month in Clayton
A streamlined, powerful new resource is coming to Clayton this fall. Clariti, the Town’s online permitting system, will make it easier for staff and customers to submit, review, and track applications in one central location.
The platform also highlights the work of Development Services, which is central to how Clayton coordinates submissions. Each October, communities across the country recognize National Community Planning Month, celebrating the role planning plays in helping communities function smoothly and serve residents effectively.
In Clayton, Development Services serves as a hub for residents, businesses, and staff navigating applications through the Engineering, Inspections, and Planning Departments. The team collaborates across these departments to provide guidance, answer questions, and keep each step organized, supporting applicants’ understanding of the process and allowing staff to work efficiently.
“Clariti is our new online permitting system for both plans and permits,” said Development Services Manager Alicia Thomas. “Applicants can submit online, track their application, pay fees, and schedule inspections. Everything is visible in one central location.”
The system is designed to improve communication between staff and applicants. Applications can be reviewed faster, and feedback can be shared across multiple departments, allowing businesses, organizations, and residents to move forward with confidence.
“I think our applicants will see Clariti as a true one-stop shop,” said Thomas. “We have always aimed to be that central point for our customers, and this tool helps us provide quicker and more efficient service.”
Development Services introduced a paperless process in July, and Clariti builds on that progress. The system will launch later this fall in phases, starting with select application types and expanding overtime.
One feature Thomas highlighted is the pre-application meetings, which she describes as a virtual roundtable. During this stage, applicants can share ideas and receive feedback from Planning, Engineering, Inspections, and other departments before formally submitting.
“My favorite part of the process is when we see the conceptual side of an application,” said Thomas. “Applicants can share their vision, and staff can offer guidance or raise early considerations before the formal review begins. It is a great tool for collaboration.”
By introducing Clariti, the Town of Clayton is providing tools that support staff collaboration, make processes easier for applicants, and keep the community informed.
“Clariti will allow us to track our performance and hold ourselves accountable,” said Thomas. “It benefits our staff, the community, and the residents we serve.”
To learn more about Development Services and its role in Clayton, visit townofclaytonnc.org.
